FAQ

Return Policy for Oak + Rose
Effective Date: April 7th, 2025

Returns & Refunds

We want you to love your quarterly subscription box. However, due to the nature of our service, we do not accept returns or offer refunds on boxes that have already shipped. If you experience any issues, please see the guidelines below:

Damaged or Defective Items
If any items arrive damaged or broken, email us at info@oakandrose.us within 7 days of receiving your box. Please include photos of the damaged item(s) and packaging. We will send a replacement or offer store credit if the item is out of stock.

Missing or Incorrect Items
If your box is missing an item or contains the wrong product, contact us within 7 days of delivery. We’ll send the missing item or provide a store credit if it’s no longer available.

Cancellations & Subscription Management

Automatic Renewals
Subscriptions renew automatically every quarter. To avoid being charged for the next box, you must cancel at least 5 days before the next billing date.

How to Cancel
You can cancel or pause your subscription by logging into your account at [Website URL] and selecting "Manage Subscription."

Refunds for Cancellations
We do not offer refunds on subscriptions that have already renewed. Once a payment is processed, the box will be shipped as scheduled.

Non-Returnable & Non-Refundable Items

  • Shipped subscription boxes
  • Limited-edition or promotional boxes
  • Digital products or downloads

For questions, contact us at info@oakandrose.us.

Frequently Asked Questions (FAQ)

Billing & Subscription

1. When will I be charged for my subscription?
You will be billed [Insert Billing Date] before each quarterly box ships. If you subscribe mid-cycle, you will be charged immediately for the current quarter's box.

2. Can I skip a box or pause my subscription?
Yes. You can skip a box or pause your subscription by logging into your account and selecting "Manage Subscription." Changes must be made at least 5 days before the next billing date.

3. What payment methods do you accept?
We accept all major credit cards, PayPal, and [insert other payment methods, e.g., Apple Pay, Google Pay].

Shipping & Delivery

1. When will my box ship?
Our quarterly boxes ship during the first week of each quarter:

  • Spring Box: Ships early March
  • Summer Box: Ships early June
  • Fall Box: Ships early September
  • Winter Box: Ships early December

2. Do you ship internationally?
Currently, we only ship within the United States.

3. How can I track my box?
You will receive a shipping confirmation email with a tracking number once your box ships. You can also track it by logging into your account.

Products & Customization

1. Can I customize my subscription box?
No, subscription boxes cannot be customized. However, we offer a Build Your Own Box option, which allows you to create a personalized, one-time purchase box outside of the subscription.

2. Are the products full-size or sample-size?
We primarily include full-size products, but some boxes may feature deluxe samples.

Account Management

1. How do I update my shipping address?
Log into your account and select "Edit Address." Make changes before the next billing cycle to ensure your box goes to the right location.

2. How do I reset my password?
Click "Forgot Password" on the login page. You’ll receive an email with instructions to reset it.

Contact Us

For further questions, reach out to us at info@oakandrose.us. We’re available Monday – Friday, 9 AM – 5 PM EST.